A clear path when something isn’t right.

01Who handles your purchase

MomentMaker provides digital software access and processing-minute packs. Dodo Payments is the authorized reseller and Merchant of Record for your purchase and processes approved refunds. Because Dodo Payments is the merchant, the charge may appear on your bank or card statement under Dodo Payments' name.

The Dodo Payments Buyer Terms, mandatory consumer rights and any additional rights explicitly promised for an order take priority over restrictions in this policy. Contact us for product support or help routing a payment request.

02Request a refund

• Email [email protected] or use our billing support form.
• Include your purchase email, the transaction reference from your Dodo Payments receipt, the charge date and the reason for your request. Do not include passwords, card security codes or full payment-card details.

For a discretionary review, contact us within 14 days of the initial charge, renewal or minute-pack purchase. Eligibility depends on the circumstances, relevant usage and the rights applicable to your purchase. A request within that window is not an automatic refund guarantee. Technical defects, duplicate or unrecognised charges should be reported promptly so they can be investigated.

03Cancel a subscription

As the workspace owner, open Studio → Billing → Manage or cancel subscription. In the secure billing portal, select your subscription, choose Cancel subscription, then Cancel at next billing date to stop the next renewal and keep paid access through the current paid period. If immediate cancellation is available, review its effect on access before confirming. Contact [email protected] if you cannot access the portal or need help. Keep your cancellation confirmation.

Cancellation and refunds are separate. Canceling does not itself refund a previous charge. Deleting your account or stopping use is not a substitute for canceling your subscription. Annual plans charge the annual total in advance; unused time is reviewed under the same policy and applicable rights.

04Purchased processing minutes

Minute packs are optional, one-time purchases for eligible paid workspaces. They do not renew automatically. Purchased minutes expire 12 months after they are credited; included monthly plan minutes reset separately. Your workspace must have an eligible paid plan to use purchased minutes.

Refund requests for minute packs are reviewed under this policy and applicable consumer rights. Used processing may be relevant to discretionary eligibility; it does not remove mandatory rights. If a purchase is refunded or reversed, its associated credits may be removed and access adjusted.

05After a refund is approved

Approved refunds are normally returned through the original payment method where supported. The time before funds appear depends on the payment method and your bank. Contact [email protected] for help with any existing charge or refund.

Refunding or reversing a purchase may end the access or credits supplied by that purchase. Save any content you need before access ends, subject to your workspace permissions and retention settings.

06Consumer and withdrawal rights

Nothing here excludes rights that cannot lawfully be excluded, including remedies for faulty or misdescribed services. Statutory withdrawal rights, their time limits and any rules about starting digital performance vary by location. Contact [email protected] if you need to exercise a right or obtain help with a purchase.

The version of this policy in effect when you purchase applies to that purchase, together with mandatory law and any order-specific commitments. Later changes do not remove rights you already have.